Custom Credit

Rivers provides many different services, one of which is funding to other independent lenders through its block discounting services. Occasionally, when a firm using our facility ceases to operate, their agreements and customers are assigned to us. This is the case with personal loans provider, Custom Credit Limited.

Having ceased trading, Custom Credit has provided us with details of all the agreements they entered into, and in keeping with best practice we will now complete the process of collection. As a result, if you were a Custom Credit customer, you are now a client of Rivers.

Rivers is regulated by the FCA

Rivers is authorised and regulated by the Financial Conduct Authority (FCA) (Rivers Financial Group plc - FRN 736080), which allows us to collect regulated consumer agreements, ensuring that we follow the FCA regulations in respect of collections and supporting customers.

What this means for Custom Credit customers

In practice, nothing changes from your perspective, except that going forward your communications will be with our team. The terms of your borrowing remain the same.If you are with a Debt Management Plan (DMP) provider, we can confirm that we have contacted them about the situation so they can update their records.

Talk to the Rivers team

If you have any questions or would like to contact us, please feel free to do so on 0208 153 0239 or CustomCredit@riversleasing.com, Monday to Friday from 9.00 am to 5.00 pm.

Complaints and further assistance

Complaints will be responded to in keeping with the Financial Ombudsman Service (FOS) service standards.

Should you require support or assistance beyond your Custom Credit loan, there are a number of friendly and independent organisations that can help you, free of charge. We have included some of the leading options below:

Useful contacts

StepChange Debt Charity

StepChange Debt Charity is the UK's leading debt charity, providing free expert advice and support on debt management. You can get in touch online or over the phone, with support services available 24 hours a day, 7 days a week.

Find out more

Citizen’s Advice

Citizen’s Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the UK. You can talk to them online about a debt problem using chat between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday, call their debt helpline from 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday, or use Relay UK with an app or a textphone.

Find out more